Privacy Policy

This Privacy Policy describes how Dions ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at delivery-dions.digital, place food orders through our platform, or otherwise interact with our services. By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner. This policy is intended to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive trade practices.

Please read this Privacy Policy carefully. If you have any questions or concerns, you may contact us using the information provided at the end of this document.

1. About Us

Dions is a food service business operating in the United States. We provide food ordering, delivery, and related services through our digital platform located at delivery-dions.digital. Our contact details are as follows:

2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who interact with Dions through any of the following means:

• Visiting or browsing our website at delivery-dions.digital
• Placing food orders online or through our digital ordering system
• Registering for an account on our platform
• Contacting our customer support team via email or other communication channels
• Subscribing to our newsletters, promotional communications, or loyalty programs
• Interacting with our social media profiles or digital advertisements
• Participating in surveys, contests, or promotional activities we conduct

This policy does not apply to third-party websites, applications, or services that may be linked to or from our website. We encourage you to review the privacy policies of any third parties you interact with separately.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our platform and services. The categories of information we collect include the following:

3.1 Information You Provide Directly

When you create an account, place an order, contact us, or otherwise engage with our services, you may provide us with:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, delivery address, and billing address.
• Account Credentials: Username and password you create for your account.
• Payment Information: Credit card numbers, debit card details, billing information, and other financial data. Note that full payment card data is processed directly by our secure third-party payment processors and is not stored on our servers.
• Order Information: Details about the food items you order, customization preferences, delivery instructions, and order history.
• Communication Data: Messages, feedback, reviews, complaints, or other communications you send to us via email, contact forms, or customer support channels.
• Dietary Preferences and Restrictions: Information you voluntarily provide about food allergies, dietary preferences, or special instructions, which may constitute sensitive personal data.
• Promotional Participation Data: Information you provide when entering contests, promotions, surveys, or loyalty programs.

3.2 Information Collected Automatically

When you access and interact with our website, we automatically collect certain technical and usage data, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: Internet Protocol (IP) address, browser type, referring and exit pages, date and time stamps, pages viewed, time spent on pages, and other browsing activity on our website.
• Location Data: Approximate geographic location derived from your IP address. If you permit it, we may collect more precise geolocation data to facilitate delivery services.
• Cookie and Tracking Data: Information collected via cookies, web beacons, pixel tags, and similar tracking technologies. Please refer to Section 9 of this policy for more details on our use of cookies.
• Usage Data: Information about how you use our website, including your search queries, items you view or add to your cart, and your interaction with features and content on our platform.

3.3 Information Received from Third Parties

We may receive personal information about you from third-party sources, including:

• Payment Processors: Confirmation of payment and transaction status from our payment service providers.
• Delivery Partners: Delivery status updates and logistics information from third-party delivery service partners.
• Social Media Platforms: If you connect your social media account or log in using a social media authentication service, we may receive profile information such as your name, email address, and profile picture, subject to your privacy settings on those platforms.
• Analytics Providers: Aggregated analytics data from third-party analytics services we use to understand how visitors use our website.
• Marketing Partners: Information to help us reach potential customers and improve our marketing efforts.

4. How We Use Your Information

We use the personal information we collect for specific, legitimate business purposes. The primary purposes for which we use your information include:

4.1 Service Provision and Order Fulfillment

• Processing and managing your food orders, including communicating with you about order status and delivery updates.
• Creating and managing your account on our platform.
• Processing payments for your orders securely through our payment processors.
• Coordinating delivery services and communicating relevant logistics information to our delivery partners.
• Responding to your customer service inquiries, resolving disputes, and troubleshooting issues.
• Providing you with order receipts, invoices, and transaction confirmations.

4.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to understand how our customers interact with our platform.
• Improving our website functionality, user experience, and overall service quality.
• Developing new features, menu offerings, or services based on customer preferences and behavior.
• Conducting internal research and data analysis to support business decision-making.
• Monitoring and measuring the performance and effectiveness of our digital platform.

4.3 Marketing and Promotions

• Sending you promotional emails, special offers, discount codes, and information about new menu items, subject to your communication preferences.
• Personalizing the content, advertisements, and recommendations you see on our platform based on your order history and preferences.
• Administering loyalty programs, contests, sweepstakes, or other promotional activities.
• Delivering targeted digital advertising through third-party advertising platforms, where permitted by law.

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to legal requests, court orders, subpoenas, or requests from law enforcement agencies.
• Detecting, investigating, and preventing fraudulent transactions, security breaches, and other illegal or prohibited activities.
• Protecting the safety and security of our customers, employees, and business operations.
• Enforcing our Terms of Service and other applicable policies.

4.5 Communications

• Sending administrative communications such as changes to our policies, service updates, and important account notifications.
• Notifying you about changes to our menu, operating hours, or service availability in your area.
• Responding to inquiries, feedback, and requests submitted through our contact channels.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your personal information with certain third parties in the following circumstances:

5.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are granted access to your personal information only to the extent necessary to perform their contracted services and are obligated to protect your information in accordance with applicable law. Our service providers include:

• Payment Processors: To securely process credit card and debit card payments.
• Delivery Partners: To coordinate and execute food delivery to your specified address.
• Cloud Hosting Providers: To host and maintain our website and data infrastructure.
• Email and Marketing Service Providers: To manage our email communications and marketing campaigns.
• Analytics Providers: To help us analyze website traffic and user behavior.
• Customer Support Tools: To manage and respond to customer inquiries and support tickets.
• Fraud Prevention Services: To identify and prevent fraudulent transactions and activities.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to governmental authorities, law enforcement agencies, or other third parties when we believe in good faith that disclosure is required or permitted by law, including to:

• Comply with a subpoena, court order, legal process, or government inquiry.
• Protect and defend the rights, property, or safety of Dions, our customers, employees, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Enforce our Terms of Service or other contractual agreements.

5.3 Business Transfers

In the event that Dions undergoes a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information as required by applicable law.

5.4 With Your Consent

We may share your personal information with other third parties when you have provided explicit consent for us to do so. You may withdraw your consent at any time by contacting us at [email protected].

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytical, marketing, or other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Secure Payment Processing: All payment card information is processed through Payment Card Industry Data Security Standard (PCI DSS) compliant payment processors. We do not store full payment card details on our systems.
• Access Controls: We restrict access to personal information to authorized employees and service providers who need access to perform their duties.
• Password Protection: User accounts are protected by passwords, and we encourage users to use strong, unique passwords and to keep them confidential.
• Regular Security Assessments: We periodically review and update our security practices to address emerging threats and vulnerabilities.
• Data Minimization: We collect and retain only the personal information necessary for the purposes described in this policy.

Despite our best efforts, no method of data transmission or electronic storage is completely secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information under applicable United States privacy laws. We are committed to honoring these rights and will respond to verified requests in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA)

If you are a California resident, you have the following rights under the CCPA and CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if you believe your data has been shared in a way that constitutes a sale under the CCPA/CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (such as dietary restrictions or health-related data) to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will not receive a degraded level of service, higher prices, or other penalties for asserting your rights.

7.2 General Privacy Rights Available to All Users

Regardless of your state of residence, we are committed to providing the following rights where feasible and consistent with applicable law:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to legal obligations requiring us to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us using the following contact information:

• Email: [email protected]
• Website: delivery-dions.digital

We will acknowledge your request within ten (10) business days and respond to verified requests within forty-five (45) calendar days, or as otherwise required by applicable law. We may need to verify your identity before processing your request. We may ask you to provide identifying information to confirm that you are the person whose information you are requesting.

If you use an authorized agent to submit a request on your behalf, we may require written proof of the agent's authorization and may still require you to verify your identity directly with us.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data disposal procedures. In some cases, we may be legally required to retain certain information for longer periods, such as for tax, financial audit, or litigation purposes.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. Cookies are small text files placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly, including enabling you to log in, add items to your cart, and complete your order. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data, such as pages visited and time spent on the site.
• Functional Cookies: Remember your preferences, such as your saved delivery address or language settings, to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver targeted advertisements relevant to your interests, both on our website and on third-party platforms. These cookies may track your browsing activity across different websites.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website and your ability to use some features. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info or the Network Advertising Initiative (NAI) opt-out page.

For a more detailed explanation of our cookie practices, including a full list of cookies we use, please refer to our Cookie Policy, which is available on our website.

10. Children's Privacy

Our website and services are intended for use by individuals who are eighteen (18) years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our platform is not directed at children, and we do not intentionally market our food ordering services to minors.

If you are a parent or legal guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the child's personal information from our systems.

Our practices in this regard are consistent with the Children's Online Privacy Protection Act (COPPA), which protects the privacy of children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will delete it immediately.

11. International Data Transfers

Dions is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. Our servers, service providers, and business operations are located in the United States.

If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored in, and processed in the United States, where data protection and privacy laws may differ from those in your country of residence. By using our website and services, you consent to the transfer of your personal information to the United States.

In circumstances where we engage service providers located outside the United States, we take reasonable steps to ensure that such transfers comply with applicable law and that appropriate safeguards are in place to protect your personal information. These safeguards may include data processing agreements, standard contractual clauses, or other legally recognized transfer mechanisms.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Dions. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access, as we are not responsible for their privacy practices, content, or security measures.

We may also integrate third-party services directly into our platform, such as payment processors, social media login options, or mapping services. These integrations may involve the collection of your personal information by those third parties in accordance with their own privacy policies.

13. Marketing Communications and Opt-Out

With your consent, or where otherwise permitted by applicable law, we may send you promotional communications about our food offerings, special deals, loyalty program updates, and other news related to Dions. We may use the following channels for marketing communications:

• Email newsletters and promotional campaigns
• Push notifications (if you enable them on your device)
• SMS or text message promotions (with your explicit opt-in consent)
• Targeted digital advertising on third-party platforms

You may opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" or "opt-out" link included in any marketing email we send you.
• Contacting us directly at [email protected] and requesting removal from our marketing list.
• Updating your communication preferences in your account settings on our website.

Please note that even if you opt out of marketing communications, we may still send you important transactional and administrative emails related to your account, such as order confirmations and receipts.

Our marketing practices are governed by applicable federal law, including the CAN-SPAM Act, which requires that all commercial email communications include a valid physical address and a clear mechanism for opting out of future communications.

14. California-Specific Disclosures

In addition to the rights described in Section 7 of this policy, California residents have additional rights and protections under the CCPA and CPRA. This section provides California-specific disclosures as required by law.

14.1 Categories of Personal Information Collected in the Past 12 Months

We have collected the following categories of personal information from California consumers in the preceding 12 months:

• Identifiers (e.g., name, email address, IP address, account username)
• Customer records information (e.g., billing address, payment information)
• Commercial information (e.g., products purchased, order history)
• Internet or other electronic network activity information (e.g., browsing history on our website)
• Geolocation data (e.g., delivery address, approximate location)
• Inferences drawn from other personal information (e.g., food preferences based on order history)

14.2 Business Purposes for Collecting Personal Information

We collect personal information for the business purposes described in Section 4 of this policy.

14.3 Do Not Sell or Share My Personal Information

Dions does not sell your personal information as traditionally defined. We also do not share your personal information with third parties for cross-context behavioral advertising purposes without your consent. If you wish to exercise any opt-out rights available to you under California law, please contact us at [email protected].

14.4 Shine the Light Disclosure

California residents may also request information about our disclosure of personal information to third parties for their direct marketing purposes under California's "Shine the Light" law (California Civil Code Section 1798.83). To make such a request, please contact us at [email protected].

15. How to File a Privacy Complaint

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to file a complaint with the appropriate data protection or consumer protection authority.

15.1 Filing a Complaint with the Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection in the United States, including oversight of privacy and data security practices. If you believe your privacy rights have been violated, you may file a complaint with the FTC at:

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 Filing a Complaint with the California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA and CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 Filing a Complaint with the California Attorney General

California residents may also contact the California Attorney General's Office regarding privacy concerns:

• Website: oag.ca.gov
• Phone: 1-800-952-5225

We encourage you to contact us first before filing a complaint with any authority, as we are committed to resolving privacy concerns promptly and fairly.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at delivery-dions.digital.
• Notify registered users via email or through a prominent notice on our website where required by applicable law.

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information below. We are committed to addressing your inquiries in a timely and professional manner.

This Privacy Policy was last reviewed and updated on June 4, 2026. All rights reserved by Dions.