Terms of Service

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), governing your access to and use of the website delivery-dions.digital (the "Website") and all related food delivery services, ordering platforms, applications, and digital tools provided by Dions (collectively, the "Services").

By accessing this Website, placing an order, creating an account, clicking "I Agree," or otherwise interacting with our Services in any manner, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age or the legal age of majority in your jurisdiction;
• You have the legal authority and capacity to enter into this Agreement;
• If you are using our Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

Your continued use of our Services after any modifications to these Terms constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically for changes.

2. Description of Services

Dions is a food service company operating in the United States that provides customers with the ability to order food and beverages for delivery, pickup, or catering through our digital platform located at delivery-dions.digital. Our Services include, but are not limited to:

• Online Food Ordering: Customers may browse our digital menu and place orders for food and beverage items through our Website.
• Food Delivery Services: We offer delivery of food orders to specified addresses within our designated service areas.
• Pickup Orders: Customers may place orders online for in-store or curbside pickup at our location(s).
• Catering Services: We may offer catering packages for events and large group orders, subject to availability and separate catering agreements.
• Account Management: Registered users may create personal accounts to manage orders, track delivery status, save preferences, and access order history.
• Promotions and Loyalty Programs: From time to time, we may offer discounts, coupons, promotional codes, or loyalty reward programs subject to their own terms and conditions.

Dions reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you. Menu items, prices, availability, and service areas are subject to change without prior notice. We do not guarantee that any particular item will always be available.

Our Services are intended solely for personal, non-commercial use unless you have entered into a separate commercial agreement with Dions. All orders are subject to acceptance and availability. We reserve the right to refuse service to anyone for any lawful reason.

3. User Registration and Account Obligations

Certain features of our Services may require you to register and create an account. When registering, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and complete;
• Maintain the security and confidentiality of your login credentials and password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.

You may not share your account credentials with any third party. Dions will not be liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to suspend or terminate accounts that we believe have been compromised or are being used in violation of these Terms.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use them only for lawful purposes and in accordance with these Terms. You agree that you will not, under any circumstances:

4.1 General Prohibited Conduct

• Use the Services for any purpose that is unlawful, harmful, fraudulent, deceptive, or abusive;
• Violate any applicable federal, state, or local laws, regulations, or ordinances in the United States;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Provide false, inaccurate, or misleading information during account registration or when placing orders;
• Submit fraudulent orders or payment information;
• Engage in any conduct that restricts or inhibits any other user's ability to use or enjoy the Services.

4.2 Technical Prohibited Activities

• Attempt to gain unauthorized access to any portion of the Website, our servers, databases, or any system connected to our Services;
• Use automated tools, bots, scrapers, crawlers, or similar technologies to extract data from the Website without our prior written consent;
• Transmit any viruses, malware, ransomware, spyware, or any other malicious code or software;
• Interfere with or disrupt the integrity or performance of the Website or its connected systems;
• Circumvent, disable, or otherwise interfere with security-related features of the Website;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with our Services.

4.3 Commercial Prohibited Activities

• Use the Services for any unauthorized commercial purposes;
• Resell, sublicense, or otherwise commercially exploit any portion of the Services without our express written consent;
• Place orders with the intent to resell or redistribute the food products commercially;
• Use promotional codes or offers in a manner inconsistent with their intended use or applicable restrictions.

Dions reserves the right to investigate suspected violations of these Terms and to take any appropriate legal or administrative action, including cancellation of orders, suspension or termination of accounts, and referral to law enforcement authorities.

5. Orders, Pricing, and Payment Terms

5.1 Order Placement and Acceptance

All orders placed through our Website constitute an offer to purchase food products and related services from Dions. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only when you receive written or electronic confirmation from us. Order confirmation does not guarantee the availability of all items ordered.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices displayed at the time of your order placement will be honored for that specific transaction, unless a pricing error has occurred. In the event of a pricing error, we will notify you and provide you with the option to confirm the order at the correct price or cancel it.

Prices do not include applicable sales tax, delivery fees, service charges, or gratuity unless expressly stated otherwise. Delivery fees and minimum order amounts, if applicable, will be clearly displayed before order completion. All applicable taxes will be calculated and added at checkout in accordance with applicable federal, state, and local tax laws.

5.3 Payment Methods and Authorization

We accept payment through methods specified on our Website, which may include major credit and debit cards, digital wallets, and other electronic payment methods. By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize Dions to charge the applicable amounts to your designated payment method.

5.4 Cancellations and Refunds

Due to the perishable nature of food products, orders may not be cancellable once they have been accepted and preparation has begun. Cancellation requests should be submitted as soon as possible by contacting us at [email protected]. Refunds, when applicable, are issued at our sole discretion and subject to our Refund Policy. Refunds will be processed to the original payment method within a reasonable timeframe as permitted by applicable law.

6. Delivery Terms

Delivery services are subject to availability within our designated service areas. Estimated delivery times are provided as approximations only and are not guaranteed. Delivery times may be affected by weather conditions, traffic, order volume, and other factors beyond our control. Dions shall not be liable for delays in delivery that are outside of our reasonable control.

You are responsible for providing accurate delivery information, including address, contact number, and any special delivery instructions. Dions is not responsible for failed deliveries resulting from incorrect or incomplete address information provided by the customer. In such cases, you may not be entitled to a refund or replacement order.

Upon delivery, you or an authorized recipient must be present to accept the order. If no authorized person is present at the delivery location, our delivery personnel may leave the order at the designated location at your risk, or may return the order, depending on circumstances and applicable company policy at the time.

7. Food Safety and Allergen Disclaimer

Dions takes food safety seriously and complies with applicable federal and state food safety regulations, including requirements under the U.S. Food and Drug Administration (FDA) and applicable state health department guidelines. However, we cannot guarantee that our food products are free from all allergens or contaminants.

Nutritional information, ingredient lists, and allergen disclosures, where provided, are offered for informational purposes and may not be exhaustive. Menu items and their preparation methods may change. Customers with severe food allergies are advised to exercise caution and consult directly with our staff before placing an order.

8. Intellectual Property Rights

All content, materials, and information available on or through the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, menus, and the compilation and arrangement thereof (collectively, "Content"), are the proprietary property of Dions or our licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and trade secret laws.

The Dions name, logo, brand identifiers, and all related names, logos, product and service names, designs, and slogans are trademarks of Dions or its affiliates. You may not use such marks without prior written permission from Dions. All other trademarks, service marks, and trade names referenced on the Website are the property of their respective owners.

8.1 Limited License

Subject to your compliance with these Terms, Dions grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its Content solely for your personal, non-commercial use in connection with placing and managing food orders through our Services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works of any Content;
• Use any Content for commercial purposes without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices;
• Use data mining, robots, or similar data gathering and extraction tools on the Website.

Any use of the Website or its Content other than as specifically authorized in these Terms is strictly prohibited and will terminate the license granted herein automatically without notice.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND ALL CONTENT, PRODUCTS, AND INFORMATION AVAILABLE THROUGH OUR WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR ANY PARTICULAR PURPOSE.

Some states do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusions and limitations may not apply to you in their entirety. In such jurisdictions, our warranties are limited to the greatest extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR SUCCESSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE OF ANY KIND;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH OUR SERVICES BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

IN ALL CASES, DIONS'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO DIONS FOR THE SPECIFIC ORDER OR TRANSACTION GIVING RISE TO THE CLAIM IN THE THIRTY (30) DAYS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

The limitations of liability set forth in this section are fundamental elements of the basis of the bargain between Dions and you. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you in full; in such cases, our liability is limited to the greatest extent permitted by applicable law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its officers, directors, employees, agents, contractors, affiliates, licensors, service providers, successors, and assigns (collectively, the "Dions Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any representations or warranties made by you herein;
• Your use or misuse of the Website or Services;
• Your violation of any applicable federal, state, or local laws, regulations, or third-party rights;
• Your infringement of any intellectual property or other rights of any person or entity;
• Any user content you submit, post, or transmit through the Services;
• Any dispute between you and any third party arising in connection with your use of the Services;
• Your negligence or willful misconduct.

Dions reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate fully with Dions in asserting any available defenses.

12. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, share, and protect your personal information. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

To the extent applicable, our data practices comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy laws of the United States.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Dions. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse, recommend, or make any representations about any third-party websites or services.

You acknowledge and agree that Dions shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such third-party content, goods, or services available on or through any such websites or services. We strongly encourage you to read the terms and privacy policies of any third-party websites you visit.

14. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to any conflict of law principles that would require the application of the law of any other jurisdiction.

To the extent that any dispute is not subject to mandatory arbitration as described in Section 15, you agree that any legal action or proceeding relating to these Terms or the Services shall be brought exclusively in the appropriate federal or state courts located in the United States. You and Dions each consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such action in such courts.

Our Services are operated from within the United States. We make no representation that our Services are appropriate or available for use outside of the United States. If you access our Services from outside the United States, you do so at your own risk and are responsible for compliance with all applicable local laws.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services (a "Dispute"), both parties agree to first attempt to resolve the Dispute informally. You agree to send a written notice of your Dispute to us at [email protected] describing the nature of the dispute and the relief sought. We will attempt to resolve the Dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the Dispute informally within that period, either party may proceed to binding arbitration as described below.

15.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT. BY AGREEING TO THESE TERMS, YOU AND DIONS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION.

The arbitration shall be conducted by a recognized arbitration organization under its applicable rules. The arbitration shall take place in the United States, and the arbitrator shall apply applicable federal and state law. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION PROCEEDING. If this specific provision is found to be unenforceable, then the entirety of this Section 15.2 shall be null and void, and the parties agree that the exclusive jurisdiction and venue described in Section 14 shall govern any Dispute.

15.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction, provided that such matter remains in small claims court and proceeds only on an individual (non-class, non-representative) basis.

16. Term and Termination

These Terms shall remain in full force and effect for as long as you use our Website or Services. Dions reserves the right, in its sole discretion, to:

• Terminate or suspend your access to all or any portion of the Services at any time, with or without cause, and with or without notice;
• Cancel any pending orders in the event of termination for cause;
• Remove any content or information you have submitted through our Services.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not affect any orders already in progress or obligations already incurred.

Upon termination for any reason, your right to use the Services immediately ceases. The following sections of these Terms shall survive termination and remain in full force and effect: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and Severability.

17. Changes to Terms of Service

Dions reserves the right to modify, update, or replace these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will provide notice by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on our Website;
• Sending an email notification to your registered email address, where practicable.

Your continued access to or use of our Services after the effective date of any revised Terms constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must immediately stop using our Services and close your account if applicable. We encourage you to review these Terms periodically to stay informed of any changes.

18. Electronic Communications and Consent

By using our Services, you consent to receive electronic communications from Dions, including but not limited to order confirmations, receipts, promotional offers, service announcements, and administrative messages. These communications will be sent to the email address or phone number associated with your account. You agree that all such electronic communications satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law.

You may opt out of promotional communications at any time by following the unsubscribe instructions contained in any promotional email or by contacting us at [email protected]. However, you acknowledge that we may still send you transactional or administrative communications related to your use of the Services.

19. Compliance with FTC Regulations

Dions complies with the Federal Trade Commission Act (FTC Act) and applicable FTC regulations governing fair and honest business practices, including regulations pertaining to advertising, endorsements, and consumer protection. Any reviews, testimonials, or endorsements displayed on our Website are genuine and reflect the honest opinions of real customers. We do not engage in deceptive, unfair, or misleading trade practices prohibited by federal or state consumer protection laws.

20. Force Majeure

Dions shall not be liable for any failure or delay in performing our obligations under these Terms or in providing the Services where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions or orders, civil unrest or riots, terrorism, war, labor disputes or strikes, utility or internet service provider failures, fire, flood, or other catastrophic events ("Force Majeure Events").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable. If a Force Majeure Event continues for an extended period, we may cancel affected orders and issue appropriate refunds at our discretion.

21. Waiver

No waiver by Dions of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Dions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver is only effective if it is in writing and signed by a duly authorized representative of Dions.

22. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or in conflict with any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving, to the greatest extent possible, the intent of the original provision. If such modification is not possible, the invalid, illegal, or unenforceable provision shall be severed from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect or impair the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect. The parties agree to negotiate in good faith to replace any invalid or unenforceable provision with a valid provision that achieves, to the greatest extent possible, the original economic, legal, and commercial objectives of the replaced provision.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies, guidelines, or agreements expressly incorporated herein by reference, constitute the entire agreement between you and Dions with respect to your use of the Website and Services. These Terms supersede all prior and contemporaneous negotiations, discussions, agreements, representations, and understandings, whether written or oral, between you and Dions relating to the subject matter hereof.

No oral or written representations, warranties, or agreements made by any Dions employee, agent, or representative outside of these Terms shall be binding upon Dions, unless expressly incorporated into a written amendment to these Terms signed by an authorized officer of Dions.

24. Assignment

You may not assign, delegate, or transfer these Terms, or any of your rights or obligations hereunder, without the prior written consent of Dions. Any attempted assignment in violation of this section shall be null and void. Dions may freely assign these Terms and any rights or obligations hereunder, including in connection with a merger, acquisition, sale of assets, reorganization, or operation of law, without your consent and without notice to you, unless required by applicable law.

25. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, or if you need to contact us for any other reason related to our Services, please reach out to us using the following contact details: